Knowledge Base

Categories (12)

Getting Connected

Getting connected on campus...
Connecting your device to wifi or the wired network.
Connecting your TV to Xfinity and using Xfinity on Campus.

Software, Applications & Cloud Services

Campus licensed software or web-based services such as Banner, myRider, Apporto. Report an issue with a Rider University software or hosted service.

Logging in and account access

Services such as password resets, account creation and more.

Printing and open computer labs

Easyprint, Classroom printers, Networked office printers

Cable TV and Xfinity on campus

Accessing Xfinity on campus, Channel scanning, Connecting your TV

Email and Google Apps

Requesting a Listserv, Google Drive and more...

Event assistance / Classroom issues / Media equipment

Borrowing equipment, Classroom instruction, Requests

Workstation / Tablet / Scanner / Issues and Requests

Help for Rider University issued workstations, tablets and scanners.

Canvas

The Canvas Learning Management System is Rider’s campus supported web-based teaching
and learning tool. Canvas is used by faculty to enhance classroom-based courses with online
activities and to teach hybrid and fully online courses. It also provides students with a
consistent environment for interacting with online course materials regardless of the mode of
instruction.

Telecommunications

Look up help articles on office phones, voicemail and Rider issued cell phones.

IT Policies

OIT maintains certain policies with regard to the use and security of its computer systems, networks, and information resources.

Other Services

Other Services such as facilities