About the new Mitel telephone system

On December 18th 2020, Rider will be replacing our 20 year old phone system with a new, cloud-based Voice Over IP (VOIP) system.


This new system offers new functionality that is particularly useful to employees that are working remotely during the Pandemic.

All users are encouraged to take part in the live training ( see schedule and sign up form below) to take full advantage of the new system


Sign up for training here




Telephone project updates here


What’s new

New telephone sets.
Most users will be provided with a Mitel 6920 IP Phone.

  • 3.5-inch QVGA color display
  • Crystal clear HD audio
  • Full-duplex speakerphone
  • 18 programmable keys
  • Searchable University phone directory

New voicemail system

You will be assigned a new voicemail box that will need to be set up. When you login for the first time, a guided tutorial will help you set up your new voicemail box, including setting a new pin # and recording your greetings.

New Teleworker functionality

The new system provides employees with several features that make working from home easier.

  • Voicemail to email 
  • Phone “twinning” ( have your home or cell phone ring if someone calls your on-campus extension)
  • Desktop or Web client for accessing voicemail messages, creating personal address books, key programming, availability settings and scheduling
  • Bring your phone home*
  • Optional (at cost) Desktop, Web based or mobile  softphone **


* / **  These functions require department approvals as well as set up assistance from OIT. 


Deployment Plan

New telephone sets will begin to be placed on office desks shortly after Thanksgiving.

Initially, the new phones will be placed next to your existing phone.

The new phones will not be activated until December 18th. After that date, OIT staff will then return to each office space to retrieve the old telephone devices.


Visit the Project Update page


Live online training is available to all University staff. This training will include how to use your new telephone, voicemail, and the MiCollab visual voicemail service. Keep an eye out  for more details, schedules and sign-up sheets.


Article ID: 122174
Mon 12/7/20 12:16 PM
Thu 12/17/20 3:20 PM