Delete cookies and temporary internet files / clear cache and cookies

Instructions for common browsers, including Firefox, Internet Explorer, Chrome and Safari:


Delete history, cookies and temporary Internet files (aka, clear cookies and cache)

For your convenience, your computer automatically stores copies of frequently accessed pages in its memory cache or disk cache. This way, your computer can quickly reload pages each time you view them without having to retrieve them from the network. However, you should clear the cache regularly to increase your browser's performance and ensure that you are accessing the most recent pages. Many of the problems reported by users can be resolved by deleting cookies and temporary files in the browser.

For privacy reasons users may wish to delete Browser History along with the cookies & cache, follow the instructions specific to your browser to clear the history:

Microsoft Edge

  1. Click the Hub icon.

  2. Click the History icon.

  3. Click the link labeled Clear all history.

  4. Check the boxes for each item you want to clear.

  5. Click the Clear button. The message "All Clear!" will appear at the top when the data has been erased.


Internet Explorer 9, 10 and 11

1. Click on the Tools icon and choose Safety, then select Delete Browsing History.
2. On the Delete Browsing History screen, do the following:

  • Uncheck Preserve Favorites website data

  • Check Temporary Internet files

  • Check Cookies

  • Click Delete

3. Click Yes when prompted to confirm the deletion.
4. Click OK then restart the browser.


Internet Explorer 8

1. From the Safety menu in the upper right, click Delete Browsing History.
2. Deselect Preserve Favorites website data, and select Temporary Internet filesCookies, and History.
3. Click Delete.

Firefox version 40 and above for both Windows and Mac

  1. Click the menu button and choose Options

  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
  5. Close the about:preferences page. Any changes you've made will automatically be saved.



  1. Click the Chrome menu Chrome menu on the browser toolbar.

  2. Select Tools.

  3. Select Clear browsing data.

  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.

  5. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.

  6. Click Clear browsing data.



To learn more about clearing your cache in Safari, visit Apple Support.

  1. In the Safari menu bar, click the Safari option.
  2. Select the Preferences link.
  3. In the Preferences window, click the Advanced tab.
  4. At the bottom of the window, select the Show Develop menu in menu bar checkbox.
  5. Return to the Safari menu bar and click the Develop option.
  6. Select the Empty Caches link.


Article ID: 90376
Thu 10/24/19 3:29 PM
Fri 12/3/21 10:05 AM