Popular Services

Request changes to the Rider University web site.

Report an issue logging on to a service such as myRider, Gmail or Banner.

Banner is an administrative software application. Banner maintains student, financial and personnel data.

Request a new account or changes to an existing account.
Please provide the system / application name and a detailed description of the request / change.

Please be aware if you have claimed your RIDER KEY account, you can reset your own password at www.rider.edu/passwords. For all other passwords, please submit a ticket.

Get help with your Google Email, not related to login or password resets.
To report a problem with your Rider Email account not related to logging in or password resets. Provide the email username and a detailed description of the issue. If you are seeing an error message, please provide a screen shot.

The myRider Web portal is a personalized hub that allows Rider students, faculty and staff centralized access to available campus web services and resources.

Zoom is the tool used for video conferencing, web conferencing and webinars.


EAB is Rider's student success management system.

CSGold provides and supports Bronc ID Card services.

Media Services provides the Rider community with audio visual assistance for both classroom and on campus events.

Register your computer and devices on the Rider University network to connect to the Internet.

Report an issue with a Rider issued workstation.

Submit a request to upload videos

PSAL (Personal Solving Activity Log) is a proactive web based case management application.

TouchNet/iPay is used to accept payments for tuition, housing, resident meal plans and fees.

To request a computer or monitor, complete the form.

DegreeWorks is a web‐based planning tool to help students and advisors monitor student's progress toward degree completion.

Qualtrics Survey software is available to all faculty and staff to create custom surveys.

Conduct Coordinator manages all aspects of Code of Conduct violations.


Rider University uses VPN to allow access to some services (Banner, 25Live, myRider, StarRez, Novell) from off campus.

Rider Alert is the University’s electronic notification system for students, faculty and staff used during emergencies or inclement weather. It can also be used to provide timely warnings as a means of preventing crimes or other serious incidents. Rider Alert provides messaging via cell phone calls, texts and emails.

The myRider mobile app allows quick access to myRider from your mobile device.

Nelnet's eStore and Commerce Manager Campus Commerce solutions are used to collect and process non-Student AR related payments via an on-line portal.

Having an issue with Canvas? Report it here.