Popular Services

Request changes to the Rider University web site.

Report an issue logging on to a service such as myRider, Gmail or Banner.

This service is used to request projects from IT.

Report an issue with a Rider issued workstation.

Request a new account or changes to an existing account.
Please provide the system / application name and a detailed description of the request / change.

Submit a request to upload videos

Banner is an administrative software application. Banner maintains student, financial and personnel data.

Please be aware if you have claimed your RIDER KEY account, you can reset your own password at www.rider.edu/passwords. For all other passwords, please submit a ticket.

Report an issue with a telephone.

Get help with your Google Email, not related to login or password resets.
To report a problem with your Rider Email account not related to logging in or password resets. Provide the email username and a detailed description of the issue. If you are seeing an error message, please provide a screen shot.

Submit form to request an IT evaluation.

The myRider Web portal is a personalized hub that allows Rider students, faculty and staff centralized access to available campus web services and resources.

To submit a request for questions about workstations, tablets or scanners.


Rider University uses VPN to allow access to some services (Banner, 25Live, myRider, StarRez, Novell) from off campus.

Having an issue with Canvas? Report it here.

CSGold provides and supports Bronc ID Card services.

Report an issue with an EasyPrint printer.

Request a new listserv or to make changes to an existing listserv.

Apporto is Rider University's cloud virtual desktop environment which provides students and faculty access to academic software.

Media Services has a wide variety of audio video equipment available for loan to faculty and staff.

Submit a request for a telephone move, add or change.

Zoom is the tool used for video conferencing, web conferencing and webinars.

To request assistance moving a workstation or scanner.

Submit a request describing your video conferencing needs.

Issues connecting to Rider University's wired network.